Returns Policy for ZainabArts.com

 

At ZainabArts.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines the conditions under which returns, exchanges, and refunds are processed.

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1. Eligibility for Returns

You may return an item if:

• It is in its original condition, unused, and in the original packaging.
• You initiate the return within 3 days of receiving the item.
• It was not marked as a final sale item at the time of purchase.

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2. Non-Returnable Items

The following items are not eligible for returns:

• Custom or personalized products
• Gift cards
• Digital downloads or e-products
• Items marked as “final sale”

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3. Return Process

To initiate a return:

1. Contact us at zainabarts@gmail.com with your order number and a description of the issue.
2. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship the item back to us at the address provided in the instructions.

Please note that return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

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