Shipping Policy for ZainabArts.com
At ZainabArts.com, we strive to provide a smooth and reliable shipping experience. This Shipping Policy outlines how we handle shipping, delivery timelines, and related concerns.
1. Order Processing Time
- All orders are processed within 7-10 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
- Custom or made-to-order items may require additional processing time, which will be communicated during purchase.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
- Domestic Shipment (Within India) : Estimated delivery time: 3-5 Business Days Once Shipped.
- International Shipment (Outside India) : Estimated delivery time: 15-30 Business Days Once Shipped.
Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or customs processing.
3. Shipping Rates
- Shipping costs are calculated at checkout based on the destination, shipping method, and order weight/size.
4. International Shipping
- We ship to most countries worldwide.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
- Delivery timelines for international orders may be longer due to customs clearance.
5. Tracking Your Order
- Once your order is shipped, you will receive an email with tracking information.
- You can track your order through the carrier’s website using the tracking number provided.
6. Undeliverable or Lost Packages
- If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer is responsible for any reshipping fees.
- In the event of a lost or missing package, please contact us at contact@zainabarts.com for assistance.
7. Damaged or Missing Items
- If your order arrives damaged or items are missing, please notify us within 3 days of delivery.
- Provide photos of the damaged packaging and items for verification. We will work with you to resolve the issue promptly.
8. Changes to Shipping Details
- If you need to update your shipping address or make changes to your order, please contact us immediately at contact@zainabarts.com. Changes can only be made before the order is shipped.
9. Delays
- While we aim to meet delivery estimates, delays may occur due to weather, carrier issues, or other unforeseen circumstances. We appreciate your patience and will do our best to keep you informed.
Contact Us
For any shipping-related questions or concerns, feel free to contact us:
Email: contact@zainabarts.com
Thank you for shopping with ZainabArts.com! We appreciate your support and are committed to delivering your orders with care.